Shipping policy
Last updated: October 24, 2026
At Mahjloom, every set and accessory is checked and packed with care so it arrives ready for game night. Please review our shipping information below.
Free U.S. Shipping
We offer free standard shipping on all orders within the United States. There are no additional handling charges.
We currently ship to addresses within the 50 U.S. states only. We do not ship internationally at this time.
Processing and Delivery Times
Order cut-off time: 12:00 PM EST. Orders placed after the cut-off time begin processing on the next business day. Business days are Monday to Friday, excluding U.S. federal holidays.
| Processing time | Transit time | Estimated total |
|---|---|---|
| 1–2 business days | 3–5 business days | 4–7 business days |
These are estimates, not guarantees. Actual delivery times may vary depending on your location, carrier operations, weather, and other circumstances outside our control.
If your order contains more than one item, items may arrive in separate packages. You will receive tracking information for each package.
Shipping Carriers
We ship with trusted carriers such as USPS, UPS, and FedEx.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email. Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update. If you don’t see our emails, please check your spam, junk, or promotions folder.
Holiday Orders
Ordering a gift? During November and December, carriers handle higher volumes and deliveries may take longer. We recommend ordering early. Check our website for holiday order-by dates each season.
Shipping Delays
We work hard to meet our estimated delivery times, but delays can occasionally happen because of:
- Severe weather
- Carrier delays or service disruptions
- High seasonal shipping volumes and holidays
- Incorrect or incomplete shipping information
If your order has not arrived within the estimated delivery time, please email help@mahjloom.com with your order number, and we will be happy to help.
Incorrect or Incomplete Address
Please review your shipping address carefully before completing your purchase. If an incorrect or incomplete address is provided, your package may be delayed, returned, or delivered to the wrong location.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee an address can be changed once an order has been processed or shipped. Additional shipping charges may apply if a package must be reshipped because of an incorrect address.
Lost or Missing Packages
If your tracking shows your package was delivered but you cannot find it, please:
- Check the shipping address on your order confirmation.
- Look around your delivery location, including porches, entrances, mailrooms, and other safe spots.
- Check with household members, neighbors, or building management.
- Contact the carrier using your tracking number.
If you still cannot find your package, email help@mahjloom.com with your order number and tracking number. We will work with the carrier to investigate and help you with a resolution under our policies.
Damaged or Incomplete Orders
If your order arrives damaged, or if any tiles or pieces are missing from your set, please contact us within 3 days of delivery with:
- Your order number
- Photos of the shipping box
- Photos of the damaged product, or of the full set showing what is missing
We will send a replacement, send the missing pieces, or issue a refund, as described in our Refund Policy.
Questions About Shipping?
We’re here to help.
Email: help@mahjloom.com