Privacy policy

Last updated: October 24, 2026

Mahjloom (“we”, “us”, “our”) operates this online store and website to offer American mahjong sets, mats, racks, and handcrafted game accessories (the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our Services, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

We collect the following types of information to process your orders and improve your experience:

• Contact details: your name, billing address, shipping address, email address, and phone number.
• Order and payment information: products purchased, order value, payment method, and limited payment details. Payments are processed securely by Shopify and third-party payment providers, and we do not store your full card number.
• Personalization information: if you order a personalized item, such as an engraved tile box or rack, we collect the names, initials, dates, or message you provide. We use this only to produce and support your order, and never for marketing or analytics. See Section 7 for how long we keep it.
• Account information: if you create an account, we may store your login details, preferences, and order history.
• Communication information: any messages or details you send us by email, contact form, or live chat.
• Device and usage information: your IP address, browser type, device type, pages visited, and how you interact with our site. This may be collected through cookies and similar technologies.

We collect this information directly from you when you provide it, automatically when you use the Services, and from Shopify and other service providers that help us operate our store.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders: take payment, provide invoices, produce personalized items, arrange shipping, and send order and shipping confirmations.
• Provide customer support: respond to your questions, requests, or concerns.
• Operate and improve our website: including troubleshooting, analytics, and improving how our store works.
• Send updates and marketing emails: about new products, offers, or store news, if you choose to receive them. You can unsubscribe at any time.
• Prevent fraud and keep our store secure: protect our store, our customers, and our business from fraudulent or unauthorized activity.
• Comply with legal obligations: such as tax, accounting, and other regulatory requirements.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to remember your preferences, keep your cart updated, understand how visitors use our website, and improve our Services.

• Essential cookies: required for the cart, checkout, and security. These cannot be disabled.
• Analytics: including Shopify analytics and Google Analytics, to understand how our store is used.
• Advertising: including Google Ads and [Meta Pixel / Pinterest Tag / TikTok Pixel: list only the ones you actually use], which may be used to show you our products on other websites and platforms.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how our website works.

Global Privacy Control. We honor the Global Privacy Control (GPC) signal. If your browser or extension sends a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising.

4. How We Share Your Information

We do not sell your personal information for money.

We may share your information with:

• Shopify: our store is hosted on Shopify, which provides the platform, payment processing, analytics, and other tools we use to run our store. Learn more at https://www.shopify.com/legal/privacy
• Payment processors: such as Shopify Payments, PayPal, and other providers that process your payments securely.
• Fulfillment partners and suppliers: our products are shipped by fulfillment partners and suppliers, including warehouses in the United States and artisan workshops in India. We share only the details needed to ship your order, such as your name, shipping address, phone number, and the items ordered.
• Personalization partners: for personalized orders, we share the personalization text and order details needed to make your item. These partners may use this information only to fulfill your order.
• Shipping carriers: such as USPS, UPS, FedEx, DHL, and other carriers that deliver your orders.
• Google: we use Google Analytics, Google Ads, and Google Merchant Center to measure performance and advertise our products. Google may receive information about your visit and purchases.
• Social and advertising platforms: [Meta / Pinterest: list only the ones you use] may receive information about your visit if you have consented to advertising cookies.
• Service providers: such as email, review, analytics, and marketing platforms that help us communicate with you and improve our Services.
• Authorities or third parties: when required by law, to comply with legal obligations, or to protect our rights, property, or safety.

5. Relationship with Shopify

Because our store is hosted by Shopify, some of your personal information is processed directly by Shopify as an independent data controller. Shopify may use your information to provide and improve its services. To learn more, visit https://www.shopify.com/legal/privacy. Depending on where you live, you may also be able to manage certain data preferences through the Shopify privacy portal at https://privacy.shopify.com

6. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing emails, we may send you information about new products, special offers, and updates from Mahjloom.

You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us at help@mahjloom.com. We may still send you non-marketing messages, such as order confirmations and shipping updates.

We do not send marketing text messages. If we introduce them in the future, we will ask for your separate consent first.

7. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We keep personal information only for as long as necessary:

We may keep information longer where required to resolve a dispute, enforce our agreements, or comply with a legal obligation.

8. Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from anyone under 16, and we do not knowingly process the personal data of anyone aged 13 to 17 for targeted advertising, the sale of personal data, or profiling.

If you believe a child has provided us with personal information, please contact us at help@mahjloom.com and we will delete it as required by law.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Obtain a portable copy of your personal information
• Opt out of targeted advertising and the sale or sharing of your personal information
• Opt out of profiling that produces legal or similarly significant effects
• Withdraw consent where we rely on consent
• Appeal a decision we make about your request

To exercise any of these rights, email us at help@mahjloom.com with the subject line “Privacy Request.” We will verify your identity, usually by confirming details of an order you placed, and respond within the time allowed by applicable law. You will not be discriminated against for exercising any of these rights.

Appeals. If we decline your request, you may appeal by replying to our response. If your appeal is denied, you may contact your state Attorney General.

10. Notice for California Residents

If you are a California resident, you have the rights described in Section 9 under the California Consumer Privacy Act, as amended. In the past 12 months, we have collected the categories of personal information described in Section 1, for the purposes described in Section 2, and disclosed them to the categories of recipients described in Section 4.

We do not sell personal information for money. However, our use of advertising cookies may count as “sharing” for cross-context behavioral advertising under California law. You may opt out by disabling advertising cookies, by sending a Global Privacy Control signal, or by emailing us at help@mahjloom.com. We do not knowingly sell or share the personal information of consumers under 16.

11. International Data Transfers

Mahjloom works with service providers and fulfillment partners in several countries. Your information may be transferred to and processed in the United States, India, and other countries where these partners operate. Data protection laws in those countries may differ from those where you live. We share only the information needed for each purpose described in this Policy.

If you are located in the European Economic Area or the United Kingdom, we process your information to fulfill your order (contract), to send marketing and use advertising cookies (your consent), to keep tax records (legal obligation), and to prevent fraud (legitimate interests). You also have the right to object to processing based on legitimate interests and to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after any changes means you accept the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

Email: help@mahjloom.com
Hours: [9 am to 5 pm, Monday to Saturday (EST)]